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Frequently asked questions

Can't find what you're looking for? Reach us through the chat widget in the corner of your screen.

Buying

What is One Place Plants?
A marketplace that connects you with local nurseries selling plants matched to your USDA growing zone, so you find plants that will actually thrive where you live.
How does zone matching work?
Enter your ZIP code or pick your location on the map, and we match it to your USDA hardiness zone. Search and filters then surface plants suited to that zone.
What does the freshness indicator mean?
Nurseries confirm their stock regularly. The freshness meter on each listing shows how recently that happened, so you know how current the quantity shown is.
How does checkout work?
Add items to your order notepad, grouped by nursery. At checkout you choose pickup, delivery, or shipping (whichever a nursery offers) and pay securely through Stripe. See our Terms of Service for details.
What if a plant is out of stock or an order goes wrong?
Listings stay visible even at zero stock so you can see what a nursery typically carries. If an order has an issue, contact the nursery directly, or reach us through the chat widget and we'll help mediate.
Is my payment information secure?
Yes. All payments are processed by Stripe — we never see or store your full card number.

Selling

How do I list my nursery?
Create a vendor account from the vendor page, set up payouts through Stripe Connect, and import your inventory — CSV import is supported so you can use the stock list you already keep.
What does it cost to sell?
A platform fee of 5% of the order subtotal, capped at $25 per order, plus your subscription plan. Fees are shown up front before a sale completes.
How do I keep my listings visible?
Confirm your inventory periodically. Listings not reconfirmed within 14 days lose visibility in search, and you'll get an email alert before that happens.
Can I list a plant at multiple sizes or price points?
Yes — listings support per-size variants, shown to buyers as a price range on a single card.
When do I get paid?
Payouts run through Stripe Connect on Stripe's standard payout schedule for your account.

Account & privacy

How do I update my account info or delete my account?
Manage your name, password, and account from Account settings.
What information do you collect and how is it used?
See our full Privacy Policy for details on what we collect and the third parties (Stripe, Supabase, Resend, Chatwoot, Vercel) we work with.